Last updated: 5 July 2026
This privacy policy explains how BetterFlat (“we”, “us”, “our”), operator of betterflat.co.uk, handles information about visitors to our website. We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
BetterFlat is an independent UK home advice website. If you need to contact us about privacy, please use our contact page.
What information we collect
- Information you give us: if you contact us or subscribe to our newsletter, we collect the details you provide, such as your name and email address.
- Usage information: like most websites, we may collect standard analytics information such as pages visited, approximate location (country/region), device and browser type, via cookies and similar technologies.
How we use your information
- To respond to your enquiries and corrections.
- To send our newsletter, where you have subscribed (you can unsubscribe at any time).
- To understand how our site is used and improve our content.
- To keep the site secure and working properly.
Lawful bases
We process personal data on the basis of your consent (for example, newsletter sign-up and non-essential cookies) and our legitimate interests (for example, running and securing the website). You can withdraw consent at any time.
Cookies
We use cookies as described in our cookie policy. You can control non-essential cookies through our consent banner and your browser settings.
Sharing your information
We do not sell your personal data. We may share data with service providers who help us run the site (for example, hosting, email and analytics providers), who process it on our behalf under appropriate agreements.
Third-party links
Our site links to third-party websites and retailers. We are not responsible for their privacy practices; please review their policies.
Data retention
We keep personal data only for as long as necessary for the purposes above, or as required by law.
Your rights
Under UK data protection law you have rights including access, rectification, erasure, restriction, objection and data portability. To exercise any of these, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.